- Privacy Policy
Currently Club Smile collects and retains personal identifying and payment information for the business of servicing customer teeth whitening subscriptions. ClubSmile reserves the right to amend this policy at its discretion on an as-needed basis, as is reasonable; in such event all customers will be notified.
- Refund Policy
ClubSmile guarantees customer satisfaction. There are no cancellation fees. To cancel, customer must notify clubsmileteam@gmail.com; service will be discontinued the first day of the following month, no pro-rated refunds will be granted. Returns and refunds must be made within 30 days of receipt of product in question. In the event of refunds/dissatisfaction, customer must contact clubsmileteam@gmail.com with explanation and mention product(s) in question, and Club Smile will refund accordingly, corresponding with what is being returned. Examples: In case of refunding a whitening product(s), Club Smile will refund the membership fee less shipping; if more than one whitening product, then a corresponding amount of monthly payments (1 or 2) will additionally be refunded on top of membership fee; again, customer pays return shipping. In case of refund for refill product, gift or other monthly non-whitening product, most recent month's payment will be refunded. ClubSmile leaves room for other accommodations and/or full refunds to be allowable in some cases, at ClubSmile’s discretion. Unopened products may be returned without notice for full refund, less shipping, as long as done within 30 days.
- Terms of Service
These terms of service are a legal agreement between customer and Club Smile. By using website and/or products from Club Smile, they affirm they are 18 years of age or older, or have been given permission by their parent/guardian to do so. The terms of service are including but not limited to the following:
Product effectiveness, Inherent Risks of Use and Waiver of Liability: Teeth whitening products used by Club Smile are meant for natural teeth only, and may cause gum irritation, tooth sensitivity, and other possible side effects. These can occur from both proper or improper use of products, intentionally or unintentionally. By agreeing to these terms, customer understands these risks and accepts full responsibility for them, waiving any liability against Club Smile. Always follow all included instructions and avoid product contact with anything other than teeth. Club Smile emphasizes discontinuing use of any product causing any undesirable or unexpected effects.
Acknowledgement of Automatic payments and Renewals: Club Smile subscription payments will be processed automatically every month. At the end of the subscription year, customer will automatically be sent a brand new custom tray whitening kit and billed the full membership fee corresponding with their subscription, unless they notify Club Smile not to by opting-out. Opting-out can be done by replying to the end of subscription year notice emails sent to all customers during their 11th month of service that year. Opting out will allow them to pay a reduced membership fee and not receive a new tray kit. We reserve the right to discontinue service and/or leverage collection agencies in case of untimely payment of bills.
Cancellations, Refunds and Returns: Club Smile guarantees customer satisfaction. There are no cancelation fees. To cancel, customer must notify clubsmileteam@gmail.com; service will be discontinued the first day of the following month, no pro-rated refunds will be granted. Returns and refunds must be made within 30 days of receipt of product in question. In the event of refunds/dissatisfaction, customer must contact clubsmileteam@gmail.com with explanation and mention product(s) in question, and Club Smile will refund accordingly, corresponding with what is being returned. Examples: In case of returning a whitening product, Club Smile will refund the membership fee less shipping; if more than one whitening product, then a corresponding amount of montly payments (1 or 2) will additionally be refunded on top of the membership fee; again, customer pays return shipping. In case of refund for refill product, gift or other monthly non-whitening product, most recent month's payment will be refunded. Club Smile leaves room for other accommodations and/or full refunds to be allowable in some cases, at Club Smile’s discretion. Unopened/unused products may be returned without notice for full refund, less shipping, as long as done within 30 days.
Promotions: promotions may not be combined with other offers or used more than once.
Acknowledgement of personal use: customer agrees to only use subscription/products for personal use and will not resell, distribute, or in any other form use subscription/products other than for their own personal use.
Club Smile reserves the right to refuse service to anyone(s) for any reason at any time. This document is not considered all-inclusive and will be amended as is necessary; in such case customers will be notified.
